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Qantas is Allowing Fee-Free Changes and Cancellations on Reward Bookings

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Tom Goward | 01/06/2020

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As travel restrictions begin to ease, many are considering future travel plans within Australia and to New Zealand. In fact, plans for a “Trans-Tasman bubble” could be announced as early as July 1, far sooner than initially expected. Following these developments, Qantas is making it easier to get planning with increased flexibility on Classic Flight Reward bookings.

Change or cancel reward flights without fees

Following last week’s announcement of increased flexibility for paid flights, Qantas has now announced a similar offer for those looking to book reward seats.

Until 31 October 2020, you will not incur fees for changing the date or cancelling your Classic Flight Reward booking for flights with Qantas or Jetstar, for travel up to a year away. The offer covers both domestic and international reward bookings, where it normally would normally cost 6,000 Qantas points per passenger to cancel and get a refund.

Those with existing Classic Flight Reward bookings can also change or cancel their booking free of charge until 31 October 2020.

Note that to be eligible for the fee waiver, each flight in your booking must be a Classic Flight Reward. Unfortunately, bookings with combined Classic Flight Rewards and cash fares are not eligible for the fee waiver. Additionally, the normal reward assistance fee or service fee for changing your Classic Flight Reward booking through the Qantas contact centre will apply.

Summing Up

The added flexibility for Classic Flight Reward bookings is great news for travellers. Hopefully, these new measures will provide travellers with the reassurance that they can make changes to their booking should the current situation change.

For more information, see the Qantas website.

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Tom Goward

Tom is a Hobart-based writer with a passion for aviation and travel.

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FAQ

Frequently Asked Questions

Yes, you can change your existing Classic Flight Reward booking without fees until 31 October 2020. No, the fee waiver only applies to Classic Flight Rewards bookings. Yes, you can purchase Top-up points to achieve the required points for a specific reward. The fee waiver applies to one-way, return or multi-segment itineraries which only contain Classic Flight Reward seats. Yes, the fee waiver will apply to both existing and new Classic Flight Reward bookings, as long as you make changes before 31 October 2020.
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Can I change my International Classic Flight Reward into Domestic flights?

Yes, you can change your existing Classic Flight Reward booking without fees until 31 October 2020.

Does the fee waiver apply to Points Plus Pay bookings?

No, the fee waiver only applies to Classic Flight Rewards bookings.

I don’t have enough points for the destination I want to change to, can I buy more points?

Yes, you can purchase Top-up points to achieve the required points for a specific reward.

What type of itineraries does the fee waiver apply to?

The fee waiver applies to one-way, return or multi-segment itineraries which only contain Classic Flight Reward seats.

I have an existing Classic Flight Reward booking, does this policy apply for me?

Yes, the fee waiver will apply to both existing and new Classic Flight Reward bookings, as long as you make changes before 31 October 2020.

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